• Successful interrelational service management
  
• Definition of key performance indicators
  
• Understanding of the vital strategic role of service and service distribution
  
• Modern business and social etiquette
  
  

2. Sales and Sales Support

Sales teams and their back offices require a high degree of motivation, exceptional social skills along with know-how in the principles of distribution.
The post sales team and their back office require plays a vital role in achieving and maintaining customer loyality. Staff members cope with a wide range of emotions which call for sensitive and reliable responses.

• Improve distribution, train sales staff and train company representatives for trade shows
  
• Target new customers - Training in cold calling, telemarketing
  
• Optimize each customer‘s potential, cross-selling
  
• Post-sales: manage complaints, manage customer referrals, build customer relationships
  
• Proactive telephone sales
  
• E-mail training for distribution and support centers
  
• Time and self-management
  
• Apply the modeling principle (learning from the best)
  
• Business etiquette for sales staff
  
  

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3. Your company‘s future

Creating the emerging future needs to listen and to look carefully to all signs your future tells you already. You might already know what you should do to create your and your company´s future. We support you to model your embodied puzzle of your sight of the future to create a present which fits to the future you like to create.

• moderation at annual company meetings, off-site meetings, planning workshops and workshops on strategy development
  
• vision conferences and open-space-events
  
• definition of core values, beliefs and guiding principles; set company goals, define steps into the future, explore Vision - and mission-statements
  
• partnering outlook workshops with your emotional engaged key accounts to create successfully the common future.
  
  

4. Leadership

Development programs and leadership advancement concepts are intended for individuals, department heads as a group, „old-hands“ as well as for junior leaders.

• introduce leadership tools
  
• reinforce motivation and encourage employees to assume responsibility
  
• our leadership advancement program covers: communication skills, conflict management, leading discussions, leaders as a coach, presentation skills, the power of persuasion, human resources management, key qualifications, leadership competence, decision-making
  
• acquire and advance leadership skills within a project
  
• improve time-management and self-discipline within daily  work schedule
  
• current international business etiquette
  
  

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5. Team

No two grains of sand are identical. Neither are teams. Research and development teams look for answers and cope with tasks different from those in the support division or from those on the assembly line.

We acquaint ourselves with the exact needs of each group or team. Our approach depends on the development stage the team is in, on the resources and skills team members bring along or those that still have to be developed.

• Introduce new work units, e.g. teamwork, work groups
  
• Building and leading teams
  
• Facilitating team performance
  
• Collaboration between teams, shifts and departments
  
• Provide top-level teams with techniques that stimulate and encourage creativity
  
• Train group speakers, team speakers and team leaders
  
  

6. Motivation

The dictionary tells us exactly what the word „motivation“ means. But when using it people tend to change its meaning and use it differently. One person understands it to mean “lack of motivation“, another person „lack of responsibility“, or even “lack of readiness, quality, attentiveness“. Moreover, staff members may not share the same values you as a leader or as a head of a company do. However, in any case, it is a question of changing current behavior which then leads to higher performance.

If „I want to improve motivation among my staff members (on my team)“ is one of your reasons for contacting us, then you can rely on us to help you outline that goal. Together we will proceed to work out the steps necessary to get you there.

No two companies are alike - nor are two people. We have yet to come up with an identical solution for more than one company and, of course, for more than one business leader. „Improving motivation“ as your goal is a challenge worth working for together. We will be glad to help you.

MotivationThe dictionary tells us exactly what the word „motivation“ means. But when using it people tend to change its meaning and use it differently. One person understands it to mean “lack of motivation“, another person „lack of responsibility“, or even “lack of readiness, quality, attentiveness“. Moreover, staff members may not share the same values you as a leader or as a head of a company do. However, in any case, it is a question of changing current behavior which then leads to higher performance.